Policies
The plain-language version.
Turnaround
Proof within 2–3 business days. Finished product within 7–14 business days. Longer during holidays and high-volume seasons.
Working toward a specific date? Note it in the form and we'll let you know if we can meet it. Check your email — your proof, design options, and payment link all come there.
Shipping
- ✦ Free shipping on orders $35 and up
- ✦ Flat $6 shipping on orders under $35
- ✦ Local pickup in the Yakima Valley is always free
- ✦ Storyboards are quoted separately
Returns & Damages
Every keepsake is custom-made just for you, so all sales are final. If your order arrives damaged or there's a defect, please reach out within 5 days with a photo or short video and we'll personally review it and make it right.
Because these are one-of-a-kind and made to order, we can't accept returns or exchanges for change of mind.
Billing & Payment Integrity
Square is our single ledger of truth. Custom production begins only after payment shows in Square.
Ready-made and custom items are billed separately — paying for ready-made items does not cover your custom order. Mixed orders process as two transactions: ready-made items check out now; custom pieces are paid at order and proofed after.
Combined shipping is offered when both are ordered — we ship together so you don't pay twice.
High-value orders (events, Storyboards, bulk) require a signed agreement on the order form: "I agree my deposit is non-refundable and applies to my total, the facilitation fee and balance are due before my event/production, and ready-made and custom items are billed separately."
Your Photos
Your photos are used only for your order and never shared (except finished-keepsake showcase if you check the optional opt-in at order time). See the Photo & Content Policy for full details.
Photo quality: For the sharpest 3.5″ keepsake, send the highest-resolution photo you have. We'll review it and let you know at proof if it may print blurry.
Billing & Payment Integrity
- Ready-made and custom items are billed separately — paying for ready-made items does not cover your custom order.
- Custom production begins only after payment shows in Square (our single ledger of truth).
- Mixed orders = two transactions: ready-made items check out now; custom pieces are paid at order and proofed after.
- Combined shipping is available when you order both — we'll ship together so you don't pay twice.
Check your email — your proof, options, and updates come there.